Dispute assistance Framework:
Dispute Assistance is only available (i) after initial funding of the milestone associated with only the Fixed-Price Service Contract, and (ii) prior to the Dispute Assistance Deadline. Dispute Assistance is not available to either the Vendor or the Client via the Varselor platform after the Dispute Assistance Deadline.
Varselor will first attempt to assist Client and Vendor by reviewing the Dispute and proposing a mutual, non-binding resolution.
- The Varselor Disputes team will notify Client and Vendor via ticket by providing a notice of dispute along with a request for information and supporting documentation (if any).
- If both Client and vendor respond to the notice and request for information, then the Disputes team will review the documentation submitted and any information that is available on the Varselor platform and associated tools that pertains to the Dispute. After review, the Disputes team will propose a mutual, non-binding resolution based on the results of the review.
- The proposed resolution is non-binding; Client and Vendor can choose whether or not to agree to it. If Client and Vendor agree in writing to the proposed resolution then Varselor is authorized and irrevocably instructed to immediately release funds in the milestone in accordance with the proposed resolution.
- If Client or Vendor rejects Varselor proposed, non-binding resolution, they may proceed to Arbitration. If Client and Vendor do not choose to arbitrate, Vendor and Client agree that Varselor is authorized and irrevocably instructed to immediately release to Client all funds held in the milestone.